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REFUND POLICY

EXCHANGES AND RETURNS

Zazzi's core value is earning your trust when shopping at our store. To best serve you, we've developed a special Exchange and Return policy just for you!

You can request an exchange or return. exclusively via E-mail: sac@usezazzi.com within 7 consecutive days After receiving the item for damaged products, our business hours are... Monday to Friday from 8 am to 5 pm . having a return deadline of up to 72 business hours .

We have sent a shipping label for the item, which should be printed, attached to the package, and given to the post office or shipping company whose details will be provided in the email.

The reverse postage label has Valid for up to 5 consecutive days. (deadline stipulated by the Post Office and carriers) and under no circumstances can a reissue be made in the system.

  • Upon receiving the item at our center, it will be evaluated and must be in perfect condition, without any signs of use, misuse, or damage, in order for us to proceed with the exchange or return process. If the item does not meet the requirements, it will be returned to the customer.
  • Only unwashed, unused, and odorless products will be accepted;
  • Items that have been altered by the customer will not be accepted (examples: hem, cuff adjustment, etc.);
  • Check that your item is intact and has the exchange tag attached.
  • The product must be intact and the exchange tag attached to the item;
  • If the product is defective due to misuse, the refund will not be authorized and the product will be returned to the customer.
  • In case of exchange/return, the return and shipment of the new merchandise must be done exclusively via the Post Office.
  • In the return process (reverse postage), the customer must MAIL the item at a post office; home collection is not possible.
  • We only cover the shipping costs for the first exchange/return. If further exchanges/returns are requested, the customer will be responsible for the shipping costs.
Please do not send your exchange/return to the sender's address on the delivery package. This is not the address of our Exchange and Return Center and will affect the exchange/refund process, potentially canceling it, as it is based on an evaluation of the item. The shipment must be sent exclusively to the address we provided on the label via email.

GENERAL EXCHANGES

All exchange occurrences must be reported within 7 consecutive days From the date of receipt of the order as shown in the tracking information, and shipped until the expiration date of the reverse logistics label.

Zazzi is exempt from fulfilling exchange requests for any product that does not meet these requirements and/or is outside the aforementioned timeframe.

The products must be well packaged to prevent damage during transport, without any signs of tampering or use, and with the shipping label identifying the buyer's name.

PROCEDURES FOR EXCHANGES WITHIN THE CALENDAR DAYS OF DELIVERY:

As mentioned above, exchanges can be requested up to 7 consecutive days After receiving the items (for damaged or incorrectly delivered products), the request must be made via our email: sac@usezazzi.com

The product requested for exchange is subject to stock availability, and the new order will only be shipped after we receive the products to be exchanged.

If the part is not available in our Brazilian warehouse, another order will be placed with our suppliers, and the processing time of 7 business days plus 15 to 25 business days for delivery will apply again.

Zazzi is exempt from fulfilling exchange requests for any product whose defect is due to misuse and/or is outside the exchange request period or the postal service shipping period.

RETURNS

Returns are understood as a process in which the customer requests a refund/reversal of amounts paid.

According to the consumer protection code, for purchases made through non-face-to-face sales channels, such as telephone and internet, it is possible to request cancellation within a period of up to 7 consecutive days After delivery. Following this rule and policy, we only process cancellations within this timeframe. After this period , the website automatically disables the option for cancellation or return.

According to the CDC, we still have a deadline of 30 business days to solve the problem. However, as stated above, after the deadline of 7 consecutive days For return requests, only exchanges will be processed, following the procedures previously described.

The request must be made exclusively via our email: sac@usezazzi.com

CANCELLATION OF UNSHIPPED ORDERS:

For the cancellation to be processed immediately on our website, the request must be made through our Customer Service via WhatsApp or email before the order is invoiced or processed. After the order is shipped, the package will already be ready for dispatch from the distribution center, and it will not be possible to cancel the shipment.

(In these cases it is necessary to wait for the (upon receipt, to request cancellation and return of the purchased product) .

For cases where the order has not yet been invoiced and processed, it is possible to proceed with the cancellation procedure.
Please note that after notifying our internal team of your request, the cancellation/refund process for your order may take up to 3 business days.

According to the consumer protection code, for purchases made through non-face-to-face sales channels, such as telephone and internet, it is possible to request cancellation within a period of up to 7 consecutive days After delivery . Following this rule and policy, we only process cancellations within this timeframe. After this period , the website automatically disables the option for cancellation or return.

FOR PURCHASES MADE THROUGH PAYMENT METHOD

Bank slip or PIX:

The cancellation/refund request can only be submitted through this channel. You can return the product via our email: sac@usezazzi.com during our business hours. The product to be returned must be sent to our distribution center.

After we receive the product at our center, the refund process can take up to 15 business days via Mercado Pago. The customer will receive an email confirming the refund and providing proof of payment.

FOR PURCHASES MADE THROUGH THE PAYMENT METHOD

CREDIT CARD:

After we receive the product at our center, the refund confirmation process can take up to 15 business days . The refund may appear on the customer's billing statement up to 3 months later. This can occur due to the reconciliation of the customer's billing cycle and the processing time of the card issuer's statement.

The credit to your bill will be processed according to each card issuer's standard procedure. It's important to remember that the refunded amount does not cancel installment charges and is usually credited in a single transaction for the refunded amount, except in cases where the procedure is exclusive and solely the responsibility of the card issuer.

REFUSAL OF ORDERS AT CUSTOMS:

If your order is held at customs and is taxed, Zazzi will pay the tax, so do n't worry, your order will soon be updated on its delivery route and directed to your residence without your intervention.

If at any time you refuse entry of your item into the country (customs), on your own initiative and without notifying the company in advance, you will have to wait up to 60 business days for the order to return to our international warehouse, so that we can process the reimbursement/refund of your order.

For more information, please contact our support team. sac@usezazzi.com

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