Frequently Asked Questions

What is the delivery time for the order?

Purchases made with the free shipping option have a delivery time of 12 to 18 business days after payment confirmation and shipment. With the express shipping option (paid), the delivery time is 10 to 15 business days after shipment.

I made the purchase. When will my order be shipped?

We have a processing time of up to 3 to 5 business days after payment confirmation. After this period, the delivery time of the chosen shipping method (Standard or Express) applies.

What size should I buy?

All products on the website have a "Size Chart" tab, which contains all measurements in cm and their corresponding sizes, according to the actual size of the garments. If you have any questions, please contact our support team via email: sac@usezazzi.com , it will be a pleasure to help you :)

Is the product already in stock in Brazil?

It depends on the product! Some of our items are located at our headquarters in São Paulo and are shipped directly to our customers, while others are shipped by our international suppliers directly to the address on the order. (All our international shipments are made by air.) (and it takes on average up to a week to arrive in Brazil).

How do I track my order?

The tracking code is updated on the website within 5 days of payment confirmation. You can track the entire shipment through our website or via the official postal service tracking website.

I tried to track my order, but my tracking code is invalid. What happened?

Since we work with international shipments, the tracking code will only be valid on the Brazilian postal service website after internal system communication between the carrier and the Brazilian postal service (this may take up to 2 days to be updated in the system). Before that, you can track the entire shipping process through our website in the "Track Order" area or through the website: https://parcelsapp.com/pt

My order was taxed at customs. What now?

If your order is subject to customs duties, you can either pay the fee and send us the receipt so we can refund the corresponding amount, or contact our support team to arrange payment directly.

Do you sell wholesale?

Because our pieces are exclusive, we have limited stock. Therefore, we cannot guarantee a large quantity of items for wholesale purchases. However, depending on the purchase amount, you can contact us so we can offer a discount.

I made the purchase with the wrong address. What should I do?

Please contact our support team as soon as possible! If the order hasn't been shipped, we can change the address in our system.
If the order is already with the shipping company, you will need to wait for it to return to our center so that we can resend it to the correct address (a resending fee of R$40.00 will be charged).

My order arrived and only one piece was included!

Since we work with several suppliers, some parts are shipped by different suppliers. Therefore, it is completely normal for some parts to arrive separately. If you have not received another tracking code, you can contact our support team via email: sac@usezazzi.com and we will be happy to help you!

Do you have any questions or problems? Don't worry! We have a support team ready to help you!

Customer Service: Monday to Friday from 8 am to 6 pm (except holidays)
Email: sac@usezazzi.com